CAREERS AT
AMERISAN

Join the Exciting Team at AMERISAN: Elevate Your Career!

Are you ready to grow with a team that's passionate about food safety? At AMERISAN, we're not just offering a job — we're inviting passionate individuals to join our winning team dedicated to revolutionizing the Food and Pharma industries. As the forefront leader in Food Safety, we've achieved remarkable growth and success by daring to challenge norms and delivering cutting-edge solutions to our valued clients.

Job Opportunities

Client Care Associate (Potential Growth Track to Client Care Manager)

Location: Greater Philadelphia Area
Type: Full-Time | Reports to: Client Care Manager

Build Your Career at Amerisan

At Amerisan, we’re on a mission to protect the food supply through innovative hygiene and food safety solutions. We are growing rapidly and looking for a driven, customer-focused professional who wants more than just a traditional customer service role.
Amerisan is looking for high performing team members with leadership potential — a team player who wants to grow into future Client Care Leadership positions as we continue to scale.

If you thrive in fast-paced environments, enjoy solving problems, building relationships, and driving operational excellence, this is an opportunity to grow your career with a company that values initiative, accountability, and continuous improvement.

Why Join Amerisan?

• Growth-Driven Culture: We are scaling quickly in the food safety and supply chain space and investing heavily in our people and leadership development.
• Career Advancement Opportunity: This role is built with a clear path toward future leadership and management opportunities within Client Care.
• Purpose-Led Work: What we do matters. Our products and services help protect people, food, businesses, and supply chains across the country.
• High-Performance Team: We believe in accountability, teamwork, urgency, and creating world-class customer experiences.
• Cross-Functional Exposure: Work directly with Sales, Finance, Procurement, Logistics, Operations, and Leadership to help drive customer success.

The Opportunity

As a Client Care Associate, you will serve as a critical connection between Amerisan and our customers. This role goes beyond traditional customer service — you will help drive operational excellence, support revenue growth, improve customer satisfaction, and contribute to process improvements across the organization.

This is an ideal opportunity for someone who wants to develop leadership skills while learning all aspects of customer operations within a growing company.

Key Responsibilities:

• Deliver exceptional service and support to internal and external customers with urgency, professionalism, and accountability.
• Manage customer orders from receipt through fulfillment while ensuring accuracy, responsiveness, and customer satisfaction.
• Build strong working relationships with customers, sales representatives, account managers, vendors, and internal departments.
• Assist in resolving customer issues, escalations, discrepancies, and service concerns in a timely and solutions-oriented manner.
• Support post-sale customer experience initiatives including onboarding, communication, issue resolution, and retention efforts.
• Learn and utilize internal systems and operational tools to support daily workflow and reporting.
• Collaborate cross-functionally with Sales, Finance, Logistics, Procurement, Operations, and IT to ensure smooth customer experiences.
• Identify opportunities to improve workflows, processes, communication, and service standards.
• Assist with customer quotations, pricing support, invoicing processes, credits/debits, and account maintenance.
• Track and support performance metrics including response time, customer satisfaction, service levels, and operational efficiency.
• Contribute ideas, insights, and process improvements that help elevate the Client Care department as the company grows.

Who You Are

You are highly organized, proactive, detail-oriented, and motivated to grow your career into leadership. You are someone who thrives under pressure, communicates effectively, and takes ownership of your work.

Qualifications:

• 2+ years of experience in customer service, client care, account support, or operations support preferred
• Strong communication skills both written and verbal
• Ability to multitask, prioritize, and manage multiple responsibilities in a fast-paced environment
• Strong problem-solving mindset with the ability to think critically and act with urgency
• Collaborative team player with a positive attitude and strong work ethic
• Comfortable learning new systems, CRMs, and operational processes
• Analytical mindset with strong attention to detail and organizational skills
• Proficiency in Microsoft Office and Excel preferred
• Desire to grow into a leadership role and help build a world-class customer experience team

What Success Looks Like

• Customers feel supported, valued, and taken care of
• Internal teams trust you as a dependable operational partner
• Problems are solved quickly and professionally
• Processes continuously improve through your contributions
• You grow into a future leader within the Amerisan Client Care organization

Compensation & Benefits

Amerisan offers competitive compensation, full benefits, career development opportunities, and the ability to grow within a fast-paced, entrepreneurial environment committed to excellence and innovation.

Apply Now